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सफलता की कहानी / Success Story #2569440

NCH Docket No.: 2569440 Dated: 2021-02-16 Sector: Retail Outlets
Problem Reported: In the second week of February 2021, consumer had ordered a branded slim fit blazer through the online portal of a multi-brand retail outlet for an amount of ₹2399. The order got delivered four days later, but the product delivered were blue colour stockings instead of the blazer. After receiving the product, consumer immediately raised the grievance with the customer care of the outlet and they asked him to fill up a form with his bank details for the refund process. Consumer had sent several mails and made many calls to the company for arranging the reverse pick up of the product, but had not got any response from the company.
Escalation by NCH: As the multi-brand retail outlet is a convergence partner of the National Consumer Helpline; the grievance was responded by them on the NCH Portal that, “we are glad to inform you that refund is initiated which will reflect within 3 to 5 working days.”
Consumer Remark in INGRAM: Refund received.
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