| NCH Docket No | 1773033 | Dated | 2019-12-04 | Sector | Airlines |
|---|---|---|---|---|---|
| Problem Reported | Consumer's mother was booked on a domestic Airlines flight from Guwahati to New Delhi in early December 2019 and had a confirmed seat. Despite reaching the airline check-in counter on time, she was not allowed to board the flight and the booking was rescheduled from the airlines side on the next available flight whose scheduled departure time was a few hours later, on the same day. And all this was because of the fault on the part of the airline staff. | ||||
| Escalation by NCH | As the company is a convergence partner of the National Consumer Helpline, the grievance was responded to on the portal stating that they had “shared the feedback with the concerned department, and offered a travel voucher worth an amount of INR 2,000, issued in the name of traveler, and could be used for future travel on any sector through the Airlines website.” | ||||
| Consumer Remark in INGRAM | Excellent. Through this portal government is doing a great job, just wishing that the general publics are made aware of such service which will be of great help to the public. Keep it up! | ||||
