Convergence Program
National Consumer Helpline (NCH) – Convergence Program
National Consumer Helpline (NCH) is the grievance redressal mechanism of the Department of Consumer Affairs, Government of India. NCH has emerged as a single point of access for consumers across the country at the pre-litigation stage. Grievances can be registered in 17 languages through an omni-channel, IT-enabled central portal using toll-free numbers 1915 or 1800-11-4000, as well as through WhatsApp, SMS, the NCH App, web portal and UMANG App.
As part of this project, companies partner with NCH under the Convergence initiative on a voluntary and free-of-charge basis to resolve customer grievances quickly and amicably. More than 2000+ companies and organisations have already joined. Grievances are forwarded in real time, and responses are expected within 30 days.
Benefits of partnering with NCH
- Proactively resolve customer grievances before they escalate into disputes.
- Enable faster and amicable resolutions for both customers and companies.
- Improve customer retention and build loyalty through better service.
- Promote corporate governance and social responsibility.
Toll-free: 1915 or 1800-11-4000.
Why Companies Join
- Faster resolution
- Better transparency
- Trust building
