This website has been launched by the Department of Consumer Affairs to create awareness, advise and redress consumer grievances and act as a central registry for lodging consumer grievances.
The Department of Consumer Affairs has launched this portal as an integrated Grievance Redress Mechanism (INGRAM) for bringing all stakeholders such as Consumers, Central and State Government Agencies, Private Companies, Regulators, Ombudsmen and call centres etc. onto a single platform. The portal will also help in creating awareness among consumers to protect their rights and inform them of their responsibilities. Consumers can register online their grievances through this portal.
This portal is an alternate dispute redressal mechanism at pre-litigation level. In case the consumer is not satisfied, he/she can approach the appropriate Consumer Commission.
Contents of links to sites outside this web portal are not the responsibility of the Department. All rights are reserved. No part of this web portal can be reproduced / copied without the prior approval of the Department of Consumer Affairs.
Any aggrieved consumer can register his / her grievance by either calling the toll free number 1800-11-4000 or 1915 and talk to an agent or register himself once in the portal, get an userid and password and lodge his grievance himself attaching necessary documents, if any.
Step 1. A one time registration is required for lodging a Grievance. For registration go to the web portal http://consumerhelpline.gov.in and click on the login link and then singup giving details required, verify through your email. The User id and password are created.
Step2. Using this user id and password, enter into the portal and fill in require details of Grievance attaching necessary documents (if available).
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SMS on this Number 8800001915. We will get back to you.
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Register your grievance through Whatsapp Chat now→
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Register your grievance through NCH APP Download App→
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Register your grievance through UMANG APP View Details→
Any grievance received either through online registration or call center is entered in the portal and a unique docket number is generated and given.
Grievances received are sent to the concerned company / agency / regulator / ombudsman, as the case may be, for speedy redress. Action taken is updated on real-time basis by the concerned agency.
As a follow-up action, these agencies are reminded at stipulated intervals.
The status of the grievance can be tracked from the portal under the link “Track your Grievance” without logging into the portal.
Every grievance will be registered and a unique docket number is issued. The grievance will be forwarded to the concerned company, regulator, or authority for action. Action taken by them is updated against each grievance.
NCH is a Pre-Litigation stage step.
All efforts will be made to get the grievance redressed by taking it up with the authorities concerned. However, if the grievance cannot be redressed to the full satisfaction of the consumer, they have the option to approach the appropriate Consumer Commission.
Each and every grievance received through the portal will be taken up with the concerned company, agency, etc. for speedy disposal. It may take up to a maximum of 30 days to arrive at a logical conclusion.
Director (PG), Department of Consumer Affairs
Krishi Bhawan, New Delhi – 110001
Email: dirpg-ca[at]nic[dot]in
