| NCH Docket No | 2633984 | Dated | 2021-03-23 | Sector | Travel & Tourism |
|---|---|---|---|---|---|
| Problem Reported | Consumer had booked flight tickets in the last week of March 2021 for ₹ 5964/-. The flight was cancelled and the consumer was informed by the customer care Dept of the company that the refund would be credited in another 10-15 days. . Later, when the consumer went through the reviews of the company, he came to know that this was a fraud website and no money is ever refunded by them to consumers. | ||||
| Escalation by NCH | As the travel company is not a Convergence partner of NCH, the grievance was forwarded to the company by e-mail. As no response was received, a reminder e-mail was sent, and the company responded that they had refunded the full amount to the passenger. | ||||
| Consumer Remark in INGRAM | Excellent ! It is a perfect platform for addressing grievances. Full transparency is maintained | ||||
