| NCH Docket No | 2696791 | Dated | 2021-04-23 | Sector | E-commerce |
|---|---|---|---|---|---|
| Problem Reported | Consumer had placed a prepaid order of a few ayurvedic products of a branded company for ₹ 534/- from their official e-commerce website in mid – April 2021, but even after a week his order had not been delivered. | ||||
| Escalation by NCH | As the company is not under the Convergence partnership of the National Consumer Helpline, the grievance was e-mailed to the company and the Company responded that “Material which the consumer ordered has been delivered to him” | ||||
| Consumer Remark in INGRAM | When NCH spoke to the consumer, he confirmed that the company had delivered the products, and he was happy with the response. | ||||
