| NCH Docket No | 2731715 | Dated | 2021-05-14 | Sector | e-Commerce |
|---|---|---|---|---|---|
| Problem Reported | Consumer had transferred an amount of ₹364/- from the company’s e-wallet to his bank account in end April 2021, but had not received the amount. He had contacted the company’s customer support but did not receive a proper response. He also contacted his bank’s customer support and was informed that the company had not transferred any amount in his bank account. | ||||
| Escalation by NCH | As the company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH Portal that “Balance reversed to xxxx account. Please reinitiate the amount from app after updating correct bank details.” | ||||
| Consumer Remark in INGRAM | Excellent! You are excellent | ||||
