| NCH Docket No | 2742926 | Dated | 2021-05-22 | Sector | Electronics Products |
|---|---|---|---|---|---|
| Problem Reported | Consumer had bought a motherboard for his computer in November 2020, paying ₹ 6489/-, and which had a warranty of one year. However after using it for 3-4 months, the product had to be repaired several times, but even after this, the same problem persisted in the motherboard, due to which the computer does not perform as required | ||||
| Escalation by NCH | As the electronics products company is not a Convergence partner of the National Consumer Helpline, the grievance was e-mailed to the company and the company responded that the replacement Product had been dispatched, and gave the tracking number as well as the delivery partner name. | ||||
| Consumer Remark in INGRAM | Excellent! The service by consumer helpline is excellent and prompt. This one helpline is a hope for all consumers when in need. Great show, keep it up! | ||||
