| NCH Docket No | 2786543 | Dated | 2021-06-17 | Sector | E-Commerce |
|---|---|---|---|---|---|
| Problem Reported | Consumer had ordered a laptop from an e-commerce website in early June 2021 and had paid ₹15990/- online, in their account. Now, after paying the amount, the company is neither giving the laptop nor refunding his money. | ||||
| Escalation by NCH | As the e-commerce company is not a Convergence partner of NCH, the grievance was e-mailed to the company, and they responded that “Already delivery is done. Please check tracking id: AWB No- xxxxxxx.” | ||||
| Consumer Remark in INGRAM | Excellent! Sir/Mam thank you very much with your help, I have got this laptop, the quality of this laptop is low but it is fine. Thanks | ||||
