| NCH Docket No | 2775571 | Dated | 2021-06-11 | Sector | E-Commerce ( online pharmacy) |
|---|---|---|---|---|---|
| Problem Reported | Consumer had ordered medicines from an e-pharmacy in mid May 2021 and had paid ₹592/-. The company delivered the wrong medicines which he had not ordered, immediately he put a return request and the medicines were picked by the company and he was promised a refund. He received a message from the company that they had refunded ₹465/-. This refund amount was not correct as he had paid ₹592/-. He contacted the e-pharmacy many times for the correct refund amount, but had not received any response from them. | ||||
| Escalation by NCH | As the e-pharmacy is a convergence partner of the National Consumer Helpline, the response received from the Company on the NCH Portal was “The refund of ₹592 was credited to the customer's company wallet on xxxx. We contacted the customer and apologized for the inconvenience caused. He confirmed that he has received the refund amount (₹592) in his wallet”. | ||||
| Consumer Remark in INGRAM | Excellent! After complaining in consumer helpline my refund related problem immediately solved. Thank you | ||||
