| NCH Docket No | 2815995 | Dated | 2021-07-02 | Sector | Consumer Durables |
|---|---|---|---|---|---|
| Problem Reported | Consumer had ordered a branded Pantry unit with Baskets in July 2020 and had paid the amount of ₹98,834/- in the online mode. The product was delivered on 5-August-2020. As the product was defective, it was picked up in May 2021. It had been more than a month, the company has not responded on the refund amount that had to be credited to his account. | ||||
| Escalation by NCH | As the Company is a convergence partner of the National Consumer Helpline; the grievance was responded by the Company on the NCH Portal that “Refunded amount ₹ 98834/- Dated xxxx. Ref no xxxxxxxxxx Customer ref: xxxxxxxxxxx | ||||
| Consumer Remark in INGRAM | Excellent. It’s very helpful. | ||||
