| NCH Docket No | 2833726 | Dated | 2021-07-10 | Sector | E-Commerce- online shopping |
|---|---|---|---|---|---|
| Problem Reported | Consumer had ordered a shirt, and the status on the e-commerce portal showed as 'Delivered' although the item had not been delivered yet. As it was a prepaid order, her money was blocked on account of this. Consumer had tried contacting the company many times, but had not received any response. | ||||
| Escalation by NCH | As the online shopping portal is not under Convergence with NCH, the grievance was e-mailed to the company, and the company responded that “Refund issued to the consumer. Consumer confirmed that he has received the notification for the refund.” | ||||
| Consumer Remark in INGRAM | Excellent!!! Refund received of ₹1349/-. Thank you so much, NCH | ||||
