| NCH Docket No | 2764092 | Dated | 2021-06-04 | Sector | Electronic Products |
|---|---|---|---|---|---|
| Problem Reported | Consumer had ordered a watch from a branded electronics Company and paid an amount of ₹2748/-, by the online mode. As the product delivered was defective, the consumer returned the product to the company but received a wrong product in replacement. Later, he raised the grievance with the Company to pick up the product and process the refund as he did not want the replacement second time. | ||||
| Escalation by NCH | As the Company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal stating “We have refunded the amount : REF ID xxxxxxx Date : xxxxx, xxxxx pm " | ||||
| Consumer Remark in INGRAM | Excellent. Great Service. | ||||
