| NCH Docket No | 2884198 | Dated | 2021-08-05 | Sector | E-Commerce |
|---|---|---|---|---|---|
| Problem Reported | Consumer ordered pen drive in the first week of July 2021 from an online shopping website and paid the amount of ₹1604/-. However, even after a month he had not received the product. He had contacted the online shopping portal multiple times but was not getting any satisfactory response from their end. | ||||
| Escalation by NCH | As the online shopping portal is not a Convergence partner of the National Consumer Helpline, the grievance was forwarded to the company by e-mail, and the company responded that “ refund has been done, refund details are given below: xxxxx Date: xxxxx time:xxxxx Amount: 1604 rupees.” | ||||
| Consumer Remark in INGRAM | Excellent ! Very good efforts | ||||
