| NCH Docket No | 1865022 | Dated | 2020-01-21 | Sector | E-commerce |
|---|---|---|---|---|---|
| Problem Reported | Consumer's mother was booked on a domestic Airlines flight from Guwahati to New Delhi in early December 2019 and had a confirmed seat. Despite reaching the airline check-in counter on time, she was not allowed to board the flight and the booking was rescheduled from the airlines side on the next available flight whose scheduled departure time was a few hours later, on the same day. And all this was because of the fault on the part of the airline staff. | ||||
| Escalation by NCH | As Company is registered as a Convergence Partner of National Consumer Helpline the company responded on the portal as “We have processed refund for this order... and informed same to customer.” | ||||
| Consumer Remark in INGRAM | Thanks for your support. We received refund today. Consumer Feedback on INGRAM: Excellent. Got excellent help. | ||||
