| NCH Docket No | 3214096 | Dated | 2022-01-11 | Sector | Electronics Products |
|---|---|---|---|---|---|
| Problem Reported | Consumer had bought a branded printer in mid- April 2021, paid ₹8000/- but after a few months it ran in to an issue whereby the paper did not load. He sent out an email to the company and also had a chat with what’s app support, they did take accountability of issue but did not even bother to follow up. | ||||
| Escalation by NCH | As the company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH portal that “Service done, issue resolved, case closed. | ||||
| Consumer Remark in INGRAM | Excellent. Thank you NCH team | ||||
