| NCH Docket No | 3217776 | Dated | 2022-01-12 | Sector | E- Commerce (Online Shopping) |
|---|---|---|---|---|---|
| Problem Reported | Consumer had purchased some items in early December 2021 from an online fashion portal and paid ₹ 3368/-, he did not receive the products. He raised his grievance to the fashion portal which kept asking him for order details but did not solve the grievance yet. | ||||
| Escalation by NCH | As the online fashion portal is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that ‘refund initiated for Rs.3368 on xxxxxx transaction id xxxxxx’ | ||||
| Consumer Remark in INGRAM | Excellent. Issue resolved! Got a refund of Rs.3368 from the company | ||||
