| NCH Docket No | 3370830 | Dated | 2022-03-22 | Sector | E-commerce |
|---|---|---|---|---|---|
| Problem Reported | Consumer had ordered a branded ceiling fan from an online shopping website and had paid ₹ 3,340. . The ceiling fan delivered to him was of a different model. He had complained to company many times but they were not responding. | ||||
| Escalation by NCH | As the online shopping portal is a convergence partner of the National Consumer Helpline, the responded on NCH Portal that ‘We’d like to let you know that the seller has confirmed that the refund of ₹3340/- has been completed on xxxxxx and should be reflecting in your account xxxxxx. Payment reference number: xxxxxxxxx | ||||
| Consumer Remark in INGRAM | Excellent! Excellent service by NCH | ||||
