| NCH Docket No | 3405381 | Dated | 2022-04-05 | Sector | E- Commerce |
|---|---|---|---|---|---|
| Problem Reported | Consumer had ordered branded pair of shoes from an online shopping portal in March 2022 and had paid ₹ 2815. The size delivered to him was wrong. He complained to company and product was picked up after many requests. But till date the amount was not refunded. | ||||
| Escalation by NCH | As the online shopping is a convergence partner of the National Consumer Helpline, the grievance was responded on the NCH Portal that ‘Refund successfully processed on xxxxxx (date) for ₹2815 Bank Reference Number is - xxxxxx’ | ||||
| Consumer Remark in INGRAM | Excellent! EXCELLENT SERVICE.THE BEST EXPECTED RESULTS WITH IN 2 DAYS. | ||||
