| NCH Docket No | 3305143 | Dated | 2022-02-22 | Sector | E-Commerce (online shopping) |
|---|---|---|---|---|---|
| Problem Reported | Consumer had bought a branded mixer grinder from an online shopping portal in mid- February 2022 and had paid ₹ 499. After delivery, consumer found that the product delivered to him was a used one. Consumer complained to the online shopping portal and asked for return and refund. But company had denied to do so. | ||||
| Escalation by NCH | As the online shopping company is a convergence partner of the National Consumer Helpline, the grievance was responded on the NCH Portal that, “Customer gave confirmation on RVP and also got email / SMS of refund initiation, TAT shared will get credited within 3-4 days. Hence customer agreed to close the case.” | ||||
| Consumer Remark in INGRAM | Excellent Thank You for resolving the case. Good Experience with Consumer Forum. I got the amount I paid for the product. | ||||
