| NCH Docket No | 3705103 | Dated | 2022-07-31 | Sector | e-commerce - online shopping |
|---|---|---|---|---|---|
| Problem Reported | Consumer had ordered a product from an online shopping platform, but due to an issue she wanted to return it. However, the company was not responding to the problem. | ||||
| Escalation by NCH | As the company is a convergence partner of NCH, the grievance was responded on the portal stating ‘We understand that you received a missing quantity for your order. We will initiate a refund of Rs.669 within 2 working days. Once initiated, the amount will reflect in your bank account in 2 - 3 working days | ||||
| Consumer Remark in INGRAM | Excellent! No suggestions as such just want to thank for helping when no one was listening to the problem | ||||
