| NCH Docket No | 3832902 | Dated | 2022-09-14 | Sector | Airlines - Domestic |
|---|---|---|---|---|---|
| Problem Reported | Consumer had a flight ticket and stated that as the Airlines had cancelled the flight due to technical difficulties, she was eligible for a full refund as per law. Her refund had been initiated but she had received only the partial refund of ₹ 5140/- from the total sum of ₹ 19656/- She had been waiting for a long time just for the refund. She requested NCH to look into the matter and do the needful for the injustice faced by her and many others. | ||||
| Escalation by NCH | As the Airlines is a convergence partner of NCH; the grievance was responded by them on the portal itself stating “Matter has been forwarded to the concerned location for a report” Thank you team, I very much appreciate the quick resolution of my complaint. | ||||
| Consumer Remark in INGRAM | Excellent! Absolutely at par services. | ||||
