| NCH Docket No | 3807923 | Dated | 2022-09-05 | Sector | Banking – e-wallet |
|---|---|---|---|---|---|
| Problem Reported | Consumer tried to recharge ₹ 100/- in his metro card from an e- wallet attached to his Bank account. The amount got deducted but the recharge was not done and the amount was not credited back in his bank account even after 3 days. | ||||
| Escalation by NCH | As the PSU Bank is a convergence partner of NCH, the grievance was responded by them on the portal itself stating “The mentioned amount has been credited to your account as on xxxx” | ||||
| Consumer Remark in INGRAM | Excellent! Very prompt action. Thanks NCH. | ||||
