| NCH Docket No | 3832524 | Dated | 2022-09-14 | Sector | Digital Payment modes- e-wallet |
|---|---|---|---|---|---|
| Problem Reported | Consumer’s money had been debited from his e-wallet account towards payment for an e-commerce, purchase. This was wrongly done as the purchase was not made by him. He had informed the e-wallet company. | ||||
| Escalation by NCH | As the payment bank is a convergence partner of the NCH, the grievance was responded y the Bank on the portal itself, stating “Amount refunded to customer wallet”. | ||||
| Consumer Remark in INGRAM | Excellent! Your service was really awesome. You have solved my issue and got my amount refunded. | ||||
