| NCH Docket No | 3959844 | Dated | 2022-10-25 | Sector | Banking- Credit Card (other than Digital Payments) |
|---|---|---|---|---|---|
| Problem Reported | Consumer had applied for an add-on card, but the bank rejected the request as the date of birth was different on the PAN card/identity card | ||||
| Escalation by NCH | As the Bank is a convergence partner of NCH; the grievance was responded on the portal itself that the application had been re-processed, based on the PAN copy submitted by the customer, and the card issued has been delivered | ||||
| Consumer Remark in INGRAM | Excellent! This is to bring to your notice that i am happy my complaint solved by bank and thank you all consumer helpline members | ||||
