| NCH Docket No | 4050205 | Dated | 2022-11-25 | Sector | e-commerce – online shopping |
|---|---|---|---|---|---|
| Problem Reported | Consumer had bought a table in mid- November 2022 and paid an amount of ₹770. When the order arrived it was a defective piece, so the consumer contacted the company for refund, but the online shopping company did not respond. | ||||
| Escalation by NCH | As the company is a convergence partner of NCH, the grievance was responded on the portal stating that ‘the seller has initiated a refund of Rs. 770/-, which has been credited back to source account. This refund will reflect within xxxxx as per standard banking procedures | ||||
| Consumer Remark in INGRAM | Excellent! Thanks NCH for the quick response. | ||||
