| NCH Docket No | 4034571 | Dated | 2022-11-19 | Sector | Electronic Products: Smart Watch/ VR/ Watches |
|---|---|---|---|---|---|
| Problem Reported | Consumer had purchased a branded smart-watch in mid-June 2022 for ₹ 1699/- but when the order delivered was of a defective piece. The consumer had contacted the company, however, had not got any response. | ||||
| Escalation by NCH | As the company is not a convergence partner of NCH; the grievance was e-mailed to the company, and the company responded that ‘We have verified the same and we have also delivered the rebilled product to the customer. | ||||
| Consumer Remark in INGRAM | Very Good! Thank you very much the complaint is resolved. | ||||
