| NCH Docket No | 4208266 | Dated | 2023-01-23 | Sector | e-commerce - Online shopping |
|---|---|---|---|---|---|
| Problem Reported | Consumer had purchased a home appliance - a grinder - in the second week of January 2023 from an online shopping portal by COD (cash on delivery). On receiving the product 4 days later, as the grinder was not working, he registered his request for a replacement. The company arranged for the pickup but thereafter informed him that the grinder was not new, but used one. Consumer said that this showed that the company had sent him a used grinder. He wanted NCH to take necessary action. | ||||
| Escalation by NCH | As the portal is a not a convergence partner of the National Consumer Helpline; the grievance was e-mailed to the company. | ||||
| Consumer Remark in INGRAM | Excellent! They refund the paid amount of Rs 2475/- in my account. Thank you for the action taken by you, so that they processed the refund | ||||
