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NCH Docket Number
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4208266
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Dated
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2023-01-23
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Sector
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e-commerce - Online shopping
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Problem Reported
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Consumer had purchased a home appliance - a grinder - in the second week of January 2023 from an online shopping portal by COD (cash on delivery). On receiving the product 4 days later, as the grinder was not working, he registered his request for a replacement. The company arranged for the pickup but thereafter informed him that the grinder was not new, but used one. Consumer said that this showed that the company had sent him a used grinder. He wanted NCH to take necessary action.
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Escalation by NCH
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As the portal is a not a convergence partner of the National Consumer Helpline; the grievance was e-mailed to the company.
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Consumer Feedback (INGRAM)
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Excellent! They refund the paid amount of Rs 2475/- in my account. Thank you for the action taken by you, so that they processed the refund
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