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NCH Docket Number
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4222256
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Dated
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2023-01-29
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Sector
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e-commerce – online shopping
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Problem Reported
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Consumer had ordered a branded parking camera from an online shopping portal, by paying ₹1004/- but the order was not dispatched as the product was out of stock. The order had been cancelled, but his amount had not been refunded, even after 2 weeks
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Escalation by NCH
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As the company is a not a convergence partner of the National Consumer Helpline; the grievance was e-mailed to the shopping portal, and two reminders were also sent
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Consumer Feedback (INGRAM)
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Excellent! I have received refund amount. Thanks National Consumer Helpline
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