| NCH Docket No | 4222256 | Dated | 2023-01-29 | Sector | e-commerce – online shopping |
|---|---|---|---|---|---|
| Problem Reported | Consumer had ordered a branded parking camera from an online shopping portal, by paying ₹1004/- but the order was not dispatched as the product was out of stock. The order had been cancelled, but his amount had not been refunded, even after 2 weeks | ||||
| Escalation by NCH | As the company is a not a convergence partner of the National Consumer Helpline; the grievance was e-mailed to the shopping portal, and two reminders were also sent | ||||
| Consumer Remark in INGRAM | Excellent! I have received refund amount. Thanks National Consumer Helpline | ||||
