| Problem Reported |
Consumer had applied for disconnection of his Broadband Connection in the third week of July 2020, but surprisingly, received a bill of ₹949.73 for the month of August. On contacting the company’s customer service, he was told that the connection had been reactivated but they could not tell him when. Consumer had never requested for reactivation, never got any notification for the same, and data used in the month of August was zero GB. He again requested for disconnection, and cancellation of the August bill, but despite calling multiple times and sending multiple emails he did not receive a response regarding the cancellation of the billed amount. |
