| NCH Docket No | 2493802 | Dated | 2020-01-08 | Sector | Agency Services |
|---|---|---|---|---|---|
| Problem Reported | In the third week of January 2020, consumer had booked Airline tickets for 3 passengers. But the Airlines cancelled the tickets of 2 passengers for which consumer had paid the amount of ₹8247 and they had issued the full refund amount to the travel agency. Despite of several reminders to the travel agency, the amount was not refunded in his account. | ||||
| Escalation by NCH | As the Company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH portal that the refund Amount of ₹5380/- had been processed and also mentioned details like Refund Settlement Id, Refund Date, Refund Amount etc. They also stated that ₹ 177 was non-refundable amount which was collected towards the booking charge and GST” | ||||
| Consumer Remark in INGRAM | Excellent! Good service and now I am feeling relaxed | ||||
