| NCH Docket No | 2595482 | Dated | 2021-03-03 | Sector | Electronics Products |
|---|---|---|---|---|---|
| Problem Reported | Consumer had bought a high end, branded Portable Home Speakers for ₹ 32200/- in October 2020 but the product had issues and was not working properly. Consumer had been following up with the company since long, but his grievance had not been redressed. | ||||
| Escalation by NCH | As the company is not a Convergence partner of NCH, the grievance was e-mailed to the company, but no response was received. Thereafter, two reminders were sent, and then the Company responded that "The customer was contacted and has been given replacement." | ||||
| Consumer Remark in INGRAM | When NCH spoke to the consumer, he confirmed that the grievance had been resolved and the speaker had been replaced by the company. He was happy with the efforts of NCH. | ||||
