National Consumer Helpline (NCH) is the grievance redressal mechanism of the Department of Consumer Affairs, Government of India. NCH has emerged as a single point of access for consumers across the country at the pre-litigation stage. Grievances can be registered in 17 languages via an omni-channel, IT-enabled central portal—through toll-free numbers 1915 or 1800-11-4000, and also via WhatsApp, SMS, NCH App, web portal, and Umang App.

As part of this project, companies partner with NCH under the Convergence initiative on a voluntary, free-of-charge basis to resolve customer grievances quickly and amicably. Over 1027 companies and organizations have already joined. Grievances are forwarded in real-time, and responses are expected within 30 days.

Benefits of partnering with NCH:

1. Proactively resolve customer grievances before they escalate into disputes.
2. Enable faster, amicable resolutions — a win-win for both customer and company.
3. Improve customer retention and build loyalty through better service.
4. Promote corporate governance and social responsibility.

Register as a Convergence Partner with NCH

Signup Here →