Convergence Program

National Consumer Helpline (NCH) – Convergence Program

National Consumer Helpline (NCH) functions as the official grievance redress mechanism of the Department of Consumer Affairs, Government of India. It enables consumers to raise issues at a pre-litigation stage in 17 Indian languages via phone, web, mobile app, SMS, UMANG and WhatsApp.

Consumers may contact NCH toll-free at 1915 or 1800-11-4000. Grievances are forwarded to relevant organizations, and responses are expected within 30 days.

Why Companies Join the Convergence Initiative

1. Resolve grievances before escalation and litigation.
2. Faster, transparent, and customer-friendly resolution process.
3. Strengthens consumer trust and brand goodwill.
4. Encourages responsible and responsive service governance.

Become a Convergence Partner

Over 1027+ companies have already partnered to improve resolution speed and customer outcomes.

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