| NCH Docket No | 2623444 | Dated | 2021-03-03 | Sector | Agency Services |
|---|---|---|---|---|---|
| Problem Reported | Consumer had booked train tickets from an agency, and had later, cancelled them in early March 2021. He had received a confirmation that the amount would be refunded in his account automatically within 3- 5 days. But, it had been more than 10 days that he had received the refund in his account. | ||||
| Escalation by NCH | As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that the amount had been refunded and asked him to contact his card issuing bank with the details provided: Order id No. xxxxx ARN no xxxxx Refund Amount 2475.00 | ||||
| Consumer Remark in INGRAM | Issue resolved from both the end. | ||||
