| Problem Reported |
Consumer had booked a cab online in mid – March 2021. When he booked the ride, the estimate showed ₹1100/- but when he reached his destination, the fare came to ₹1537/- . Consumer paid for the ride, but when he checked back the fare split, it showed that he had travelled an extra 23kms for which a sum of ₹393.30/- had been charged. When he contacted the customer care regarding this issue, they informed him that as per the driver, he had travelled 63 kms, and hence denied any refund. Consumer told them to check the pickup and drop location distance on google maps which they did and it came out to be 42 kms. Consumer wanted refund. |
