| NCH Docket Number |
2633984 |
Dated |
2021-03-23 |
Sector |
Travel & Tourism |
| Problem Reported |
Consumer had booked flight tickets in the last week of March 2021 for ₹ 5964/-. The flight was cancelled and the consumer was informed by the customer care Dept of the company that the refund would be credited in another 10-15 days. . Later, when the consumer went through the reviews of the company, he came to know that this was a fraud website and no money is ever refunded by them to consumers. |
| Escalation by NCH |
As the travel company is not a Convergence partner of NCH, the grievance was forwarded to the company by e-mail. As no response was received, a reminder e-mail was sent, and the company responded that they had refunded the full amount to the passenger. |
| Consumer Feedback (INGRAM) |
Excellent ! It is a perfect platform for addressing grievances. Full transparency is maintained |
