| NCH Docket Number |
2566442 |
Dated |
2021-02-16 |
Sector |
e-Commerce (travel portal) |
| Problem Reported |
Consumer’s flight was cancelled by Airline and the full refund was initiated by them but the travel company had refunded ₹ 6760.00 but was yet to refund the balance amount of ₹2080 |
| Escalation by NCH |
As the online travel portal is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal stating “we would like to inform you that your correct remaining refund has been initiated from our side in your e-Wallet.” |
| Consumer Feedback (INGRAM) |
Excellent! I am very happy with the services. Though it has taken a little time but all my queries are resolved. Thank you very much to all the team involved in this. Keep it up. |
