| NCH Docket Number |
2696791 |
Dated |
2021-04-23 |
Sector |
E-commerce |
| Problem Reported |
Consumer had placed a prepaid order of a few ayurvedic products of a branded company for ₹ 534/- from their official e-commerce website in mid – April 2021, but even after a week his order had not been delivered. |
| Escalation by NCH |
As the company is not under the Convergence partnership of the National Consumer Helpline, the grievance was e-mailed to the company and the Company responded that “Material which the consumer ordered has been delivered to him” |
| Consumer Feedback (INGRAM) |
When NCH spoke to the consumer, he confirmed that the company had delivered the products, and he was happy with the response. |
