| NCH Docket Number |
2731715 |
Dated |
2021-05-14 |
Sector |
e-Commerce |
| Problem Reported |
Consumer had transferred an amount of ₹364/- from the company’s e-wallet to his bank account in end April 2021, but had not received the amount. He had contacted the company’s customer support but did not receive a proper response. He also contacted his bank’s customer support and was informed that the company had not transferred any amount in his bank account. |
| Escalation by NCH |
As the company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH Portal that “Balance reversed to xxxx account. Please reinitiate the amount from app after updating correct bank details.” |
| Consumer Feedback (INGRAM) |
Excellent! You are excellent |
