| NCH Docket No | 2702252 | Dated | 2021-04-26 | Sector | Banking |
|---|---|---|---|---|---|
| Problem Reported | Consumer tried to withdraw an amount of ₹10,000 from a PSU Bank ATM in early April 2021. He tries twice, both times the transaction failed and ₹ 20,000 (₹10,000 + ₹10,000) got deducted from his account. So, after two days, he submitted an online refund claim request for both the failed transactions. About 15 days later, he had submitted a reminder for the same. However, he had not received any revert. | ||||
| Escalation by NCH | As the Bank is a convergence partner of the National Consumer Helpline; the grievance was responded by the Bank on the NCH Portal that “The disputed amount is already credited to customers account on xxxx.” | ||||
| Consumer Remark in INGRAM | Excellent. | ||||
