| NCH Docket Number |
2744400 |
Dated |
2021-05-24 |
Sector |
e-Commerce (online pharmacy) |
| Problem Reported |
Consumer had ordered a medical devise – an Oximeter from a pharmacy through the online mode in mid- May 2021 and had paid ₹1750/-. However, the product received was defective and faulty, and the pharmacy refused to take back the product and refund the amount. Consumer had been continuously following up with them and is of the opinion that they have the worst type of customer support. |
| Escalation by NCH |
As the pharmacy company is not a Convergence partner of the National Consumer Helpline, the grievance was e-mailed to them and the company responded that “We have initiated complete refund and refund amount will be reflected into Consumer's source account with in 7 to 10 working days. |
| Consumer Feedback (INGRAM) |
When NCH spoke to the consumer, he confirmed that he had received the full refund of ₹1750/-. |
