| NCH Docket Number |
2744256 |
Dated |
2021-05-24 |
Sector |
E- Commerce |
| Problem Reported |
Consumer had ordered a Sofa Set in early May, 2021 for ₹ 2396/-, and the expected delivery date mentioned along with order confirmation was a week later. As there was a delay in the delivery of the furniture, she contacted the company several times, but hey stopped giving response to her. Also, even after two weeks of the expected delivery date, the product had not been delivered. |
| Escalation by NCH |
As the online furniture company is not a Convergence partner of the national Consumer Helpline, the grievance was e-mailed to the company and the company responded that “We have already refunded the customer from our end. Please find the refund id xxxxxx”. |
| Consumer Feedback (INGRAM) |
As the matter lodged by me with the Consumer grievance helpline has been expeditiously resolved by this esteemed platform, I convey my heartiest thanks and regards to the team of consumer grievance helpline portal for the same. I appreciate the work being done by you for the welfare of the people. I also am thankful to our Government to have initiated such a reformative measure to dispose of the grievances of the people in a speedy manner. Thank you |
