| NCH Docket Number |
2710011 |
Dated |
2021-04-19 |
Sector |
Banking |
| Problem Reported |
Consumer had ordered FASTag through a Payment bank in the third week of April 2021, and had paid ₹450/- . The bank gave him the courier partner details to track the delivery, but the courier company did not deliver his FASTag. When he contacted the courier company, they said that they were unable to deliver the courier package to his home address, and asked him to reach their office to collect the same which was not possible for the consumer. The courier company thereafter returned his FASTag package to the payment Bank. |
| Escalation by NCH |
As the Payments bank is a convergence partner of the National Consumer Helpline; the grievance was responded by the Bank on the NCH Portal that “ “We would like to inform you that it is a ‘no service’ area for shipment of xxxx. Hence, we have re-dispatched FASTag with POD xxxxxxx and your Tag will be delivered to you soon.” |
| Consumer Feedback (INGRAM) |
I highly appreciate the way NCH dealt with my complaint and took it with the concerned company, in lightning speed, and in the process helped me to amplify my voice and concern and closing the matter within record 1 day. The company that was indifferent and insensitive to my complaint became very proactive. I have thus discovered the power of NCH platform that could be leveraged by the consumer if he is being played or fooled by the corporates |
