| Problem Reported |
Consumer had booked tickets through the online travel portal APP in mid May 2020 for 7 persons, and had paid a total amount of ₹. 54,914/- to them inclusive of all taxes & fares. However due to COVID 19 Pandemic last year, this trip never happened and due to which they cancelled the ticket. The travel portal returned him an amount of ₹. 34,889/-, however the balance amount of ₹. 20,025/- was pending for more than a year, for which consumer had been continuously following up with them. The travel portal had confirmed that they had failed to return the amount due to technical issues at the company's backend. All the conversations with them had been recorded on email. Consumer requested NCH to help him get the amount, since this has caused him a lot of mental stress & financial losses. |
