| Problem Reported |
Consumer had bought an e-gift card of a Bank online, which was to be gifted to his friend on his wedding, worth ₹ 5000, for his friend, for delivery in early March 2021. However, the e- gift card had not been delivered to his friend even after 7 weeks. Consumer had followed up multiple times with the customer care of the company that had to execute this and the contact details were provided to him by the bank itself. The company assured him that the e – gift card would be resent to the beneficiary email id and phone no , but even after following up 3/4 times it had not been sent. |
