| NCH Docket Number |
2786543 |
Dated |
2021-06-17 |
Sector |
E-Commerce |
| Problem Reported |
Consumer had ordered a laptop from an e-commerce website in early June 2021 and had paid ₹15990/- online, in their account. Now, after paying the amount, the company is neither giving the laptop nor refunding his money. |
| Escalation by NCH |
As the e-commerce company is not a Convergence partner of NCH, the grievance was e-mailed to the company, and they responded that “Already delivery is done. Please check tracking id: AWB No- xxxxxxx.” |
| Consumer Feedback (INGRAM) |
Excellent! Sir/Mam thank you very much with your help, I have got this laptop, the quality of this laptop is low but it is fine. Thanks |
