| NCH Docket Number |
2800039 |
Dated |
2021-06-24 |
Sector |
E-commerce ( online travel) |
| Problem Reported |
Consumer had booked a flight ticket which was not confirmed, but an amount of ₹ 3063/- had got debited from his account. The ticket also cancelled in a few minutes. Consumer informed the company of the same and followed up with them for the refund. They promised him they will refund him the amount, but he had not received it yet. |
| Escalation by NCH |
As the online travel company is a convergence partner of the National Consumer Helpline, the response received from the company on the NCH Portal stated that the booking was cancelled due to reasons beyond their control and they had refunded the full amount to the passenger. The Screenshot was attached. |
| Consumer Feedback (INGRAM) |
Excellent ! I love the service. The agent persistently worked on my case. Thank you so much and God bless you for defending the rights of the victims. |
