| NCH Docket No | 2710887 | Dated | 2021-04-30 | Sector | Electronic Products |
|---|---|---|---|---|---|
| Problem Reported | in mid- April, 2021, consumer had booked a branded smart watch and after applying the discount coupon, the price got reduced to ₹2549, which he Paid using his credit card through an e-wallet. The payment was successful, but the company did not confirm the order details. Consumer had lodged several grievances, but he always got a response to wait for 7 days. It had been more than 10 days, and the company had neither provided any order details nor had refunded the amount. | ||||
| Escalation by NCH | As the Company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that “We have refunded the amount: REF: xxxxxxxx Date: xxxx.” | ||||
| Consumer Remark in INGRAM | Excellent. I am very satisfied with this service! Thank you!!! | ||||
