| NCH Docket Number |
2784396 |
Dated |
2021-06-16 |
Sector |
E- Commerce (patient care equipment) |
| Problem Reported |
Consumer had ordered a Manual Patient Lifting Machine and a wheel chair in mid June 2021 at a price of ₹ 28999/- from an online company, but on delivery it was found to be defective. So, he raised a return request but did not get any response from the company. |
| Escalation by NCH |
As the company is not a Convergence partner of the NCH, the grievance was e-mailed to the company. As there was no response, two more e-mail reminders were sent, after which the company responded that “Reverse pickup has already been done. Product will reach our warehouse in next 3-4 days post which we will initiate the refund”. |
| Consumer Feedback (INGRAM) |
Excellent! Good Job ! |
