| Problem Reported |
Consumer had purchased a Corona Kavach policy from an Insurance Company for his family (Consumer, Wife & 2 daughters) and paid a premium of ₹5209/-. The tenure of the policy was 9 months. Consumer family suffered from COVID-19 in May 2021 and due to unavailability of beds in the hospital, they took home care treatment under the supervision of a Doctor. After treatment, the consumer submitted 3 claims to the insurance company. They settled the claim of the consumer's daughter, and rejected consumer's and his wife's claim without giving a reason. So, consumer sent e-mails to the Grievance redressal officer of the company, many times, but had not received any response. He wanted to know as to why the 2 claims had been rejected. |
